Shipping policy

Shipping Policy

Last updated: October 5, 2026

1. Shipping Destinations

Apex Max currently ships physical products exclusively to the United States. We do not offer shipping to other countries at this time.

2. Order Processing and Production

Our apparel is custom-made to order and fulfilled by third-party print providers, including Printful. Products ship directly from the provider's fulfillment facility, which may be outside your destination country. Production and handling take 2–5 business days before dispatch. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day. We do not guarantee same-day processing or a daily order cut-off time.

3. Transit and Estimated Delivery

After dispatch, estimated standard shipping transit time is 3–7 business days. Total estimated delivery time is therefore 5–12 business days, including production and transit. These are estimates, not guaranteed delivery dates. Carrier disruptions, customs clearance, holidays and peak demand may cause delays. If we become aware of a material delay or change to your order, we will notify you using the contact information provided at checkout. Orders containing multiple products may arrive in separate packages.

4. Shipping Costs and Additional Charges

Shipping costs depend on the products ordered, shipment weight, fulfillment provider and shipping method. The applicable shipping charge and currency are displayed at checkout before you complete your purchase.

Products in our Printful T-shirt shipping profile currently have a US shipping rate of US$4.95. For products in our general shipping profile, standard US shipping is C$7.90 for shipments up to 0.5 kg, C$19.90 for shipments from 0.5001 to 1.5 kg, and C$29.90 for shipments from 1.5001 to 30 kg. Free standard US shipping is available for eligible general-profile orders of C$100 or more. This threshold does not automatically apply to Printful-profile products. Express shipping for eligible general-profile shipments up to 1.5 kg is C$34.90. Rates from different fulfillment profiles may be combined at checkout.

Any applicable taxes shown at checkout are separate from shipping. Cross-border shipments may also incur import duties, customs charges or carrier clearance fees that are not included in the shipping charge and may be collected on delivery.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link when provided by the carrier. Tracking may not update immediately after dispatch. Separate shipments may have separate tracking numbers. If tracking does not update or you need assistance, contact us with your order number.

6. Lost, Damaged or Missing Packages

If your order arrives damaged or appears lost in transit, contact us promptly at support apexsupport@apexmaxxing.com with your order number and a description of the issue. For damaged products, include photographs of the item and packaging where possible. We will investigate with the fulfillment provider or carrier and work with you to arrange an appropriate replacement or refund. If tracking shows delivered but the package is missing, check the delivery address, nearby safe locations and other members of your household, then contact us for assistance. Nothing in this policy limits your applicable consumer rights.

7. Digital Products and Services

This shipping policy applies to physical products. Digital products and services do not require physical shipping; delivery or service details are provided in the relevant product description or order communications.

8. Contact Information

Business/store name: Apex Max
Email: apexsupport@apexmaxxing.com
Phone: +1 343-333-0971
Business mailing address: 57 Churchill St, Kingston, Ontario K7M 2K9, Canada

The business mailing address is not an authorized return address. Please contact us before returning any item.